Sales and cancellation policy

Introduction

At Munt Espai Dental we are committed to offering high quality services and treatments to our patients. To facilitate access to our services, we offer the possibility of purchasing treatments and services through our website. Below are the sales and cancellation policies that apply to all purchases made online.

Sales Policy

  1. Purchasing Process
    • All services and treatments available for online purchase are detailed on our website.
    • To make a purchase, the customer must select the desired treatment or service, add it to the shopping cart and complete the payment process by providing the required information.
    • Upon confirmation of payment, the customer will receive a confirmation email with the details of the purchase and the necessary instructions.
  2. Payment Methods
    • We accept a variety of payment methods, including credit and debit cards, bank transfers and other electronic payment methods to be specified on our website.
    • All payments must be made in euros (€).
  3. Prices
    • The prices of services and treatments are indicated on the website and may be subject to change without prior notice. However, once payment has been confirmed, no retroactive price changes will be applied to purchases already made.
  4. Validity of Purchased Services
    • Services and treatments purchased will be valid for 12 months from the date of purchase, unless otherwise specified in the service description.

Cancellation and Refund Policy

  1. Right of Cancellation
    • Customers have the right to cancel any service or treatment purchased within 14 calendar days from the date of purchase, provided it has not been used or scheduled.
    • To exercise the right of cancellation, the customer must contact our customer service via the email or telephone number provided on the website, indicating the details of the purchase and the reason for cancellation.
  2. Refunds
    • Once the cancellation is confirmed, we will process the refund of the amount paid using the same payment method used for the initial purchase.
    • Refunds can take up to 14 working days to process, depending on the payment method and the customer’s bank.
  3. Cancellation of Scheduled Appointments
    • If a client needs to cancel or reschedule an appointment for a service or treatment purchased online, at least 24 hours’ notice must be given.
    • Cancellations or changes to appointments made with less than 24 hours notice may be subject to additional charges.
  4. Exceptions
    • No cancellations or refunds will be accepted for services or treatments that have already been provided, even partially.
    • Some specific services or treatments may have particular cancellation and refund conditions, which will be detailed in the description of the service on the website.

Contact

For any questions or queries regarding our sales and cancellation policies, please contact our customer service:

Munt Espai Dental thanks you for your trust and hopes to be able to offer you the best possible service.

This policy may be updated from time to time. We encourage you to review it frequently to be aware of any changes.